Frequently Asked Questions


1 - I have purchased from many websites and never received my order. Can I trust that I will receive my purchases?

Chronos Men has a team of professionals specialized in online sales. This experience makes us value honesty, commitment, and respect for our customers. That is why we make all information clear in the simplest and most accessible way possible, and our customer service team is always ready to assist you before, during, and after your purchase. We are committed to transparency regarding all information on our website.

 

2 - Can I track my purchase?

Of course! Our team will send the tracking code to the email address registered in our system. This code is all you need to track your order and all movements of the package from shipment to delivery.

 

3 – How do I cancel a purchase?

To cancel a purchase, please contact our customer service as soon as possible. If the purchase has not yet been shipped, the cancellation will be processed immediately. If it has already been shipped, we will guide you through the return process as soon as the product arrives at your address.

 

4 – What payment methods are accepted on the website?

We accept credit cards and PIX transfers. The available options will be displayed at checkout. We work with secure payment platforms to ensure the protection of your data.

 

5 – Do you offer a warranty on your products?

Yes, all products sold by Chronos Men are guaranteed against manufacturing defects. The warranty period may vary depending on the manufacturer and product type. In case of problems, please contact our support team for guidance on how to proceed.

 

6 – Can I change my delivery address?

Yes, you can. However, as we value fast delivery times, this change must be made immediately after the purchase payment has been approved, during the order separation process. We have a short deadline for this to be done in order to ensure fast delivery. If you need to change your address, please contact us as soon as possible.

7 - How do I exchange or return a product?

To exchange or return a product, please contact our customer service team within the time frame stipulated in the exchange and return policy. We will provide you with the necessary instructions to complete the process quickly and easily. It is important that the product is in its original packaging and in perfect condition.


SUPPORT

How do I buy on the website? Do I need to register?

The good thing is that buying from Chronos Men is very easy, you don't need to register!

 

Still have questions? Contact us:

E-mail: suporte.chronosmen@gmail.com